It's freeing operations professionals from having to read and respond to the same boilerplate request every day. Tonkean provides powerful automation tools that read
incoming email requests, extract key data, and automatically fulfill those requests so you can focus on the important, high-value requests that demand a human touch.
Level up the process for email requestors with automation that guarantees consistency:
While most teams have a lot in common when it comes to automating their email inbox, your team also has preferences and best practices that are unique. With Tonkean's module builder:you can account for all the complexities of your specific process, whether that's the particular way you assign requests that can't be automatically fulfilled or how you want to track requests for audit purposes. You have complete control over how you customize your workflow to fine-tune it to your exact specifications.
One of the biggest hurdles to automation, especially with intake and coordination processes, is requiring users to adapt to a new platform. Tonkean side-steps this problem entirely by allowing users to keep submitting email requests in the same way they always have.
Your automated workflow is built for and adapts to your users—not the other way around. Requestors are happy to continue following their familiar process while the operations team takes a huge leap forward by automating away the huge majority of common requests.
While freeing up the operations team to focus on the most important emails, track and measure your automated process to understand exactly where your process is at. Leverage business reports to gain both a high-level overview of your end-to-end workflow and custom item interfaces for a detailed look at each individual request.
Whether it's simply doing away with repetitive manual tasks or being able to spend more time on the most important requests, automated inbox management empowers operations professionals to take back more of their day and do the work only they can do.