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Tonkean 2021 Engineering Review: Supporting Composable Operations

Tonkean has taken great strides this year towards realizing the vision of composable operations. Composability is the key to enabling organizations to operate with greater agility, adapt to changing operational needs, and build on top of existing knowledge by leveraging reusable business components. One of our primary missions at Tonkean is to support organizations technologically in their transition from traditional to composable operating structures.

To that end, Tonkean this year built many new tools and added to our platform several key capabilities, including abstraction layers that allow organizations to surface assets as components and consume them across Tonkean Solutions. 

Here are just a few examples. 

People Directories and Business Groups 

Now you can centrally define groups of users that are critical to the success of your business processes. Business groups are sets of users that serve a specific business function and contribute to a given workflow. For example, in an expense-approval solution, there may be a set of contributors who are able to approve expenses over $10,000. In that case, you could create a business group for them and notify the group from a Tonkean module. 

Business Groups can be defined manually, synced with an identity provider, or dynamically created based on rules that automatically extract user lists from the systems and applications in your organization. For example, you could dynamically extract the set of users in your Salesforce account who are approved to handle opportunities over $1M dollars. Rule-based groups guarantee that the correct people in your organization are involved in the process in question.

Business groups are deeply integrated across Tonkean solutions and modules.  Module actions such as the Notification action fully leverage the power of Business groups. And Notifications can now be easily sent to whole groups with a single notification or sent as individual notification to each of the group members.

People Directory

People Directories and Business Groups

Training Sets

Training sets are a key building block for language understanding tasks such as entity extraction and text classification. They empower operations teams to build powerful language models that can be leveraged in cases where understanding and classifying text is critical to successfully implementing the process.

For example, Tonkean NLP Models can be helpful in legal intake scenarios where the subject of an email needs to be understood to assign the correct legal department. NLP models can identify specific legal phrases in the text (such as NDA or MNDA) and use that to classify the topic of the email.

Another example would be the use of Text Extraction Models in onboarding scenarios where the new customers or employees fill out forms. The model can extract specific responses from the OCR output of submitted forms, which can then be used to correctly handle the submissions.

Training sets are collections of tagged documents that enable you to train and define a powerful rule-based engine for NLP and Extraction models that you can use across your Tonkean solutions. Tonkean also handles the learning lifecycle of the model by leveraging special actions in Tonkean modules that can feed unrecognized text back into your models’ training data so that models can be further trained and iteratively improved.

Training Sets

Training Sets

Cross Module Reports

Tonkean Reports have been enhanced to show a holistic view of multiple modules. The new reports provide process owners with broader oversight of the current state of in-process items across their modules, enabling them to better see the interaction between modules and understand the combined value of modules serving a full solution.

Multiple Cross Module Reports can now be made per solution and any combination of modules can be assigned to the report. This provides makers with the ability to build multiple reports that serve different personas or that illustrate different aspects of the solution’s value.

No-Code Custom Actions

Custom Actions add a new dimension of connectivity and integration to Tonkean. With Custom Actions, operations teams are able to extend the set of actions that are performed in an integrated system.

Here’s how they work. Custom Actions are defined within Enterprise Components and consumed across multiple solutions. They can be configured to perform any type of operation on any custom or native data source, and can be incorporated by makers into their Tonkean modules. For example, a Custom Action could be made to update an organization’s internal finance system or database. Alternatively, an action could be made that closes an opportunity in SalesForce when a deal has been won—or fire off a rocket. 

Custom Actions

Custom Actions

Custom Actions

Enterprise Readiness

Tonkean is an “Enterprise First” platform that puts the needs of enterprise customers at the heart of the platform. Multiple enterprise features have been released this year to ensure that Tonkean is a robust and reliable solution that can be leveraged by international corporations with strict governance and compliance requirements. Examples include: 

  • Identity Providers: Tonkean’s Single Sign-On functionality has been extended so that organizations can use their own identity providers to manage the users that have access to the Tonkean Management application and the integrated resources. By leveraging the identity provider integration, Tonkean System Users do not need to be managed in the Tonkean Admin application. Instead, users are managed in the organization’s standard Identity Platform, such as Okta or Active Directory. This enables IT administrators to easily apply access policies and permissions that are mandated by their organization and to grant and revoke access as employees rotate.

Identity Provider

Identity Provider

  • Runtime: The runtime application provides visibility into the end-to-end solutions that are running in your production environment. This enables administrators to monitor active solutions and background processes and to ensure their smooth operation.

    The Command and Control view provides insight into how often your processes are running, the data being monitored, and the types of actions that were invoked—for example, Human Coordination actions or Data actions. You can oversee all your Tonkean solutions and centrally enable and disable them as needed.

    The Background Process view is the central management console for all offline tasks that do not need to be performed in real time. The view provides oversight into Background processes that were triggered automatically as part of a large collection operation from an external data source or when you set the module to apply to historical data as part of the publishing operation . You can also create a manual Background process that allows you to apply a Tonkean module to sets of items in bulk that are defined based on rules. This an extremely powerful tool that lets you rerun item processing to ensure integrity of your item state.

Runtime

Runtime

This is not an extensive list of everything your trusty engineers did this year at Tonkean. (For more on what the company did as a whole, click here.) But we believe these projects epitomize our commitment to helping the enterprise world get a handle on composability, and make the transition from today’s predominant, slow, hierarchical operating model, to a more agile and enjoyable composable one. 

We hope this was helpful. Be on the lookout for much, much more coming in 2022!

Interested in learning more about the Tonkean platform? Click here.

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