When the COVID-19 pandemic hit, the predominant response among CIOs & CFOs was to tighten budgets and slash tech spend — regardless of what the impact to the business might be. To be sure, many folks assumed that plans for investing in scale or in growth would need to be put on hold.
As it would happen, this wasn’t actually true.
The truth is, it’s possible to cut tech spend while simultaneously accelerating efforts to achieve business growth — even in times as uncertain as the present. How, exactly? Well, it starts with Tonkean. Tonkean is an Adaptive Business Operations platform designed to help businesses more efficiently orchestrate their unique combinations of people, processes, and systems. Tonkean ultimately — and by an order of magnitude — makes more powerful and effective every component of your business. And it does so in part by eliminating several significant expenses from your bottom line.
Here are just a few.
Cut tech spend by saying “No more apps.”
The rise of the cloud unshackled companies from the expensive limitations of on-premise software. But this liberation also left business teams entirely to their own devices when it came to purchasing apps. This led to organizations buying many, many apps — often with significant overlap.
Today, the typical enterprise uses more than one thousand separate apps — and each comes with costly challenges. Most, for example, are functionally limited (specialized for just one specific purpose or need). Some create data silos (which create inconsistent and thus faulty data), and others create technical gaps — which requires lots of manual, menial, and time-intensive work on employees to bridge. Most apps also engender app fatigue. And many require custom development in order to use effectively or on an ongoing basis.
The costs here are fairly obvious: engineering time; the costs of the apps themselves; revenue lost due to faulty data and technical gaps, etc. They’re also sizable, especially at scale.
The costs here are fairly obvious: engineering time; the costs of the apps themselves; revenue lost due to faulty data and technical gaps; etc.
Tonkean eliminates each. For example, Tonkean integrates seamlessly with thousands of different business systems — from Gmail to Slack to Jira — and empowers business operations teams to facilitate cross-functional and cross-system processes end-to-end. How? Well, through the creation of Adaptive Modules — the software entities inside Tonkean that orchestrate processes — business operations teams can enable employees to do things like update Salesforce from directly inside Slack (or Gmail, or whichever tech system they prefer spending time in). Tonkean modules will complete things like follow ups, handoffs, or administrative tasks on employees’ behalf. Employees can more easily collaborate with one another, ensure data they’re responsible for is visible in universally accessible systems of record, and complete follow ups all from whichever technology system they spend time in.
Altogether, this eliminates a huge amount of tech spend and time-wasting manual work enterprise employees currently spend nearly 80% of their days focusing on.
Perhaps even more importantly, these integrations, along with the way Tonkean extends the capabilities and logic of existing systems, allows teams to focus on optimizing their use of what existing tools they already have — as opposed to having to buy or build new apps for every individual need. Basically, teams can handle process challenges without needing to buy net new apps and increase tech spend.
No more code.
Speaking of those more technical functionalities — what’s different about Tonkean is it makes these available to employees without mandating pre-existing technical expertise. This is a huge differentiator. Consider the difference compared to other existing automation tools:
- RPA. Automates tasks! But requires extensive technical expertise
- iPaaS. Integrates systems! But requires extensive technical expertise
- BPM. Facilitates complex processes! But requires extensive technical expertise.
Such requirements inevitably create bottlenecks — because when you want to set up or fix a new tool or workflow, only your engineering or IT team is equipped to do it. And they have to do it, typically, with custom code that’s time-consuming and expensive to write and maintain. Tonkean liberates IT and engineering teams from such responsibilities. Tonkean is a truly no-code platform, meaning non-technical operations teams can use it without either initial or ongoing technical support.
Here’s the thing, though: Tonkean provides this liberation to non-technical teams while ensuring IT maintains governance. Meaning that Tonkean is not just a means of non-technical teams bypassing IT. Rather, it’s a means of enabling non-technical teams to orchestrate their complex processes in a way that meaningfully — yet safely — frees up engineering to focus on their core strategic initiatives.
Tonkean is a truly no-code platform, meaning non-technical operations teams can use it without either initial or ongoing technical support.
Bottom line: Tonkean allows technical teams to stop writing and maintaining custom scripts for internal workflows. And in this sense, Tonkean is a much cheaper, faster, more flexible, and more valuable alternative to buying apps or writing custom code.
More broadly, it’s a vehicle of business transformation uniquely suited for times such as these — when finding ways to save money while at the same time growing your business is so fundamentally imperative.