[eBook] Adaptive Business Operations 101

8 strategies to build an operational foundation that’s efficient, empathetic, and resilient to disruption.

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Eight strategies for building an operational foundation:

  1. Think people-first
  2. Reduce app dependency
  3. Reduce developer/IT dependency
  4. Minimize user interfaces
  5. Design processes that use automation, but keep humans-in-the-loop
  6. Make processes & systems proactive
  7. Design processes cross-functionally
  8. Adopt an Adaptive business Operations platform

Tackle important questions such as:

  • How to build processes and workflows that increase efficiency while at the same time putting the needs of our employees first? 

  • How to ensure my company can remain agile, adaptive, and flexible in the face of quickly changing market and social conditions?

  • Why is operating empathetically and adaptively so important for companies today?

  • How can my company reduce our dependence on apps?

  • How to design workflows that effectively and intelligently utilize automation?

How are you adapting your operations?

The COVID-19 pandemic has upended many long-standing expectations around what’s required of building and growing successful companies. Namely, it’s illustrated the importance of investing in your operations—or, the infrastructure of people, processes, and systems that drive innovation, production, and scale inside your company—so that they’re efficient, empathetic, and adaptive, among other things. This book is designed to help you optimize your operations to that end. By way of eight concrete, actionable steps, derived from many years’ experience working with operations teams powering some of the most influential companies across the world, it will help you and your company get started designing, building, and maintaining tomorrow-ready processes and systems. 


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