8 strategies to build an operational foundation that’s efficient, empathetic, and resilient to disruption.
Eight strategies for building an operational foundation:
Tackle important questions such as:
The COVID-19 pandemic has upended many long-standing expectations around what’s required of building and growing successful companies. Namely, it’s illustrated the importance of investing in your operations—or, the infrastructure of people, processes, and systems that drive innovation, production, and scale inside your company—so that they’re efficient, empathetic, and adaptive, among other things. This book is designed to help you optimize your operations to that end. By way of eight concrete, actionable steps, derived from many years’ experience working with operations teams powering some of the most influential companies across the world, it will help you and your company get started designing, building, and maintaining tomorrow-ready processes and systems.
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