Empower business operations teams to orchestrate processes with more flexibility and agility than ever before.
Track item details and critical KPIs across multiple systems and teams in a single view. Identify process bottlenecks and automate actions to improve efficiency.
Provide ops teams with more flexibility and agility to improve operational efficiency.
Minimize reliance on IT or engineering for support to improve processes.
Simplify the ongoing maintenance of solutions with a single, no-code platform.
Provide IT with confidence to deploy and support mission – critical processes. SOC 2 & GDPR compliant.
By augmenting their customer support agents with automation that helped triage & tag conversations, auto-handle issues, route requests, and capture transcripts, Tonkean enabled Hopper to expand the number of requests each support agent could handle while improving customer experience.