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Tonkean helps customer support & success teams scale by allowing operations to reduce manual work and align processes end-to-end.
From ticket routing to customer on-boarding, here’s how your customer ops team can orchestrate their processes end-to-end.
Automate routine tasks and coordinate escalated tickets across support teams and systems.
Allow your HR team to focus on more important work by automating triaging, handling, and routing of email questions and requests to HR.
Renewing a contract in the last few weeks or days of a quarter can be daunting. Here’s how Tonkean makes renewals painless for your sales team.
Streamline coordination between revenue, support, and engineering teams to rapidly resolve customer issues.
Intelligently surface critical customer communication to the collaboration platform your employees already use.
Consolidate and manage customer outreach across your communication channels in a single place.
Connect to any of your packaged & custom apps, communication tools, databases, and more
Track item details and critical KPIs across multiple systems and teams in a single view. Identify process bottlenecks and automate actions to improve efficiency.
Provide ops teams with more flexibility and agility to improve operational efficiency.
Minimize reliance on IT or engineering for support to improve processes.
Simplify the ongoing maintenance of solutions with a single, no-code platform.
Provide IT with confidence to deploy and support mission – critical processes. SOC 2 & GDPR compliant.
By augmenting their customer support agents with automation that helped triage & tag conversations, auto-handle issues, route requests, and capture transcripts, Tonkean enabled Hopper to expand the number of requests each support agent could handle while improving customer experience.
"We've built an automation infrastructure with Tonkean that allows us to be flexible and decisive."
