Customer Success Manager

San Francisco office

We believe that people should focus on what matters.

When we are able to focus on things that maximize our unique human qualities like strategy, creativity, empathy, and kindness, we all achieve more.

We believe that technology should support people, not the other way around.

Too often, technology requires us to change what we do because we can be flexible while technology cannot. This is fundamentally flawed.

We believe in the critical role operations play in designing the future of work.

The future of work is more than just about how we work, it’s about what we do. Operations teams are at the forefront of deciding the role people and technology play in businesses. We enable operations team to design the best future for everyone.

Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with. If this is you, there are a lot of people who are adopting our product and we would love your help in taking care of our customers!

 

Reporting to the CEO, you will…

 
  • Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction.
  • Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
  • Develop, prepare, and nurture customers for advocacy.
  • Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
  • Work to identify and/or develop upsell opportunities.
  • Advocate customer needs/issues cross-departmentally.
  • Program manage account escalations.
 

Qualifications:

  • Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
  • Proven ability to drive continuous value of our product(s).
  • Familiarity working with clients of all sizes .
  • Impeccable written and verbal communication skills.
  • Detail oriented and analytical.
  • Strong team player but still a self-starter.
  • Thrives in a multi-tasking environment and can adjust priorities on-the-fly.
 

Requirements:

  • 3+ years of relevant experience.
  • Prior experience in closing sales deals at the executive level a plus.
  • You’re driven: No one needs to push you to excel; it’s just who you are.
  • Eager to learn, adapt and perfect your work; you seek out help and put it to good use.
  • You want to help and serve our customers: They win, so you win.
 

About Tonkean:

  • We’re a young startup working on uncovering something we like to call “business reality”
  • We’re a group of entrepreneurs, visionaries, and problem solvers, who always challenge the status quo and settle for nothing less than in true innovation
  • Our customers love us, and we’re growing quickly
  • We’re backed by some of the top VC’s and Angels in Silicon Valley and Israel
  • We’re international, and have offices in both San Francisco and Tel Aviv

To apply kindly send your CV to jobs@tonkean.com 😄