Tonkean augments and aligns growing sales, customer success, and support teams along with back-office functions to deliver the best experience across the customer lifecycle.
Check out some examples of how enterprises are using Tonkean to create a world-class customer experience.
Tonkean accelerates time to value by enabling cross-functional business operations & IT teams to rapidly orchestrate processes and improve operational visibility on top of your existing systems & tools.
By automating and orchestrating the end-to-end support escalation process between multiple teams and systems (Intercom, Zendesk, and Slack). TripActions improved customer experience, efficiency, and visibility across customer support.
Orchestrate all the cross-functional processes that contribute to your customer satisfaction by augmenting your teams with automation and creating complete alignment across the customer lifecycle.
Minimize time on administrative tasks and ensure proper handoffs for all of your customer and back-office teams to improve efficiency and ensure nothing falls through the cracks.
Monitor, measure, and act on all key customer satisfaction metrics like CSAT, support response times, resolution times, engagement, and more.
…but with it comes the challenges of scale.
Creating a world-class customer experience requires complete visibility, alignment, and efficiency across all functions and customer touchpoints. However, aligning marketing, sales, customer success, support, engineering, finance, and more is a complex endeavor spanning a wide range of different tools, people, and processes.
And even with the best tools, there are still a dizzying amount of manual work, whether that’s responding to a basic customer question, routing an escalated ticket to the right team member, or documenting the details of a customer interaction. These manual processes take time away from servicing customers, are error prone, and ultimately degrade the customer experience.
Tonkean orchestrates the entire business operations of providing a high quality customer experience by creating efficiency, alignment, and visibility across your organizations. Better yet, by connecting with the systems you already have and the tools people already use, Tonkean can improve customer satisfaction without any business disruption.