Premiere Customer Ticket Escalation

A critical part of customer success is helping customers navigate and resolve product issues whenever they happen. Here’s how we orchestrate our customer support process in Tonkean.

 

Monitor Slack/Teams for Incoming Requests

Let sales and product collaborate in Slack or Teams while Tonkean logs the ticket and tracks progress in systems such as JIRA and Salesforce.

Create and Update Tickets Automatically

Tonkean can send over the details from Slack/Teams to systems such as Salesforce, JIRA, Zendesk, etc., and vice versa.

Make Collaboration
Easy

Your sales team lives in Salesforce, and your product team lives in Jira. Let them stay in the systems they prefer while keeping their respective systems up-to-date.

Automate priority support across your systems & teams

Eliminate the silos between your sales and product team while maintaining visibility on all incoming requests from the sales team and keeping your systems up-to-date.

bot flow Created with Sketch. Live report Ask for Clarification Additional Info Do When Field mapping Auto check-ins Items (filtered) Always monitoring Run flow on New Ticket Ask for Details Create Ticket Send Reminder No Response When Do Do When Priority Support Back Off On
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The ability to deliver
complex solutions. Fast.

Deliver process solutions in a fraction of the time that it takes to implement packaged or custom build solutions.

Tonkean

0 Month
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Buy Packaged

0 + Months
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Custom Build

0 + Months
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Work with your tools, people, and processes

Systems should fit around your people and processes, not the other way around. Tonkean achieves fast time to value, allowing you to extend your existing tools to work for your unique people and processes.

Related Modules

Here are some other modules that can be used in conjunction to streamline your business processes end-to-end.

Consolidate and manage customer outreach across your communication channels in a single place.

Intelligently surface critical customer communication to the collaboration platform all of your employees use.

Eliminate manual work and gaps in your onboarding process to deliver an ideal first impression on your new customers.

Interested? Let’s talk!