Frequently Asked Questions


What is Tonkean?

Tonkean is a platform for managers that uncovers your business reality. It intelligently gives you answers that are only tangible when human input meets data. By consolidating data from across your business tools, and proactively engaging your team for status updates, Tonkean allows you to stop nagging and focus on leading.

What’s required to create a Tonkean Board?

All you need is to give it a name! We do highly recommend, though, connecting Tonkean to your Slack team to get the most value from the platform.

The Tonkean A.I. Bot knows how and when to automatically seek updates from your team on important action items as you define them in Tonkean.

What happens when I connect Tonkean with my current tools?

  1. You will be able to import and consolidate relevant data points from across your toolset (think deal info from your CRM, or "epics" and "lists" from your project management tools) and create 360 degree views of sales activity, customer experience, internal projects, or anything else you wish to track. The Tonkean A.I. Bot monitors action items you assign to team members and makes sure everything stays current. Data and team input is synced back to your tools.
  2. Tonkean will analyze the data from your tools and match relevant points to existing Tracks. This will provide you with more detail and a deeper understanding of where things stand — across your different departments, teams and workflows.

Using a tool we don't integrate with yet? Let us know!

What are "Full Users" and "Team Members?”

"Full Users" have complete access to the Tonkean platform. They are typically Managers, Executives or any functional leaders and can create, configure and view Tonkean's Boards, Tracks and Reports.

"Team Members" are everyone else in your organization. They do not access the Tonkean platform directly, but, instead interact only with the Tonkean A.I. Bot. Team Members do not need to sign up, and do not create, configure or view Boards, Tracks and Reports. They just need to be on your Slack team.

What happens when my trial ends?

Your 14-day trial gives you all the features of our Standard Package. If you choose not to subscribe at the end, your account will convert to our Basic Package.

Where can I give feedback, ask questions, report a bug, or get help?

Shoot us an email at support@tonkean.com OR chat with us live!