More than 80% of of your Revenue comes from existing customers. In other words, successful onboarding is imperative to customer retention and your business growth.
Customer onboarding is the nurturing process that gets new users and customers acquainted and comfortable with your product. An exceptional customer onboarding program involves step-by-step tutorials, helpful guidance and support, and confirms that your customers know your product well and they can very clearly obtain value from it.
To achieve the results above, the following sections of the process need to be included and optimized.
Auto-generate an onboarding plan based on existing information and fill in the gaps by asking questions.
Provision and deploy the appropriate environments, send relevant setup information, or create a ticket for development/IT. This includes customer asset collection
Capture and manage a growing library of knowledge while filing every step of the process.
View and monitor the entire process and identify areas of improvement.