Your customers contact you in multiple systems (Email, Zendesk, Intercom, and more). Tonkean enables your team to consolidate your communication channels and handle them from one place.
Tonkean can constantly monitor every single communication channel your support team uses, and funnels the requests into one central location, such as Slack, Teams, or anything else.
Ensure that all of your systems are still up to date by having Tonkean log/update your ticketing system automatically, independent of how the support ticket came in.
Automatically respond to messages and update ticket status from your location of choice (like Slack or Teams), and reduce system hopping while improving turnaround time.
Streamline your various communication channels for your support agents while ensuring that every request is handled and that your ticketing system stays up-to-date.
Deliver process solutions in a fraction of the time that it takes to implement packaged or custom build solutions.
Systems should fit around your people and processes, not the other way around. Tonkean achieves fast time to value, allowing you to extend your existing tools to work for your unique people and processes.
Here are some other modules that can be used in conjunction to streamline your business processes end-to-end.
Streamline coordination between revenue, support, and engineering teams to rapidly resolve customer issues.
Create an advanced chatbot without code that can use NLP on any platform to auto-handle support requests.