IT FAQ Auto-Handler

Let your IT team stay focused on important tasks by employing Tonkean to automatically respond to time consuming and commonly asked questions.

Offload Your Routine Support

Tonkean frees your team to handle more important tasks by reading common questions within email, chat, etc., and intelligently responding.

Connects to Any System

Tonkean integrates with all of your existing systems, meaning your internal customers never have to leave the systems they're comfortable with to learn something new.

Seamless Support Experience

Whenever Tonkean gets a question it can't handle, it will automatically hand it off to a team member, ensuring every customer feels cared for.

Automate IT FAQs across your systems & teams

Easily train Tonkean to handle simple, routine IT questions and requests so that your team can focus on more strategic initiatives.

bot flow Created with Sketch. Live report Ask for Clarification Additional Info Do When Field mapping Auto check-ins Items (filtered) Always monitoring Run flow on New Ticket Ask for Details Create Ticket Send Reminder No Response When Do Do When IT FAQ Handler Back Off On

The ability to deliver
complex solutions. Fast.

Deliver process solutions in a fraction of the time that it takes to implement packaged or custom build solutions.


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Buy Packaged

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Custom Build

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Work with your tools, people, and processes

Systems should fit around your people and processes, not the other way around. Tonkean achieves fast time to value, allowing you to extend your existing tools to work for your unique people and processes.

Related Modules

Here are some other modules that can be used in conjunction to streamline your business processes end-to-end.

Regain the time spent provisioning and maintaining application licenses and access controls through end-to-end orchestration and automation.

Streamline and standardize the vendor onboarding process across the organization while minimizing change management.

Automate the auditing process of your systems by identifying system owners, gathering information from them, and consolidating it all for your team. 

Interested? Let’s talk!