Improve IT ticket turnaround time by automatically consolidating, handling, routing, and coordinating help desk requests.
Spend less time trawling multiple support mediums such as email, chat, and forms to answer questions. Tonkean takes requests from each source and bring them all together for your team.
Tonkean intelligently auto-responds to simple support questions while routing more complex requests to the right people, saving time and letting your team focus on things that actually matter.
Tonkean integrates with all your existing systems, meaning your business customers never have to leave the systems they're comfortable with to learn something new.
Consolidate the requests that come in through your various communication channels and streamline the resolution process without having to retrain the rest of the organization.
Deliver process solutions in a fraction of the time that it takes to implement packaged or custom build solutions.
Systems should fit around your people and processes, not the other way around. Tonkean achieves fast time to value, allowing you to extend your existing tools to work for your unique people and processes.
Here are some other modules that can be used in conjunction to streamline your business processes end-to-end.
Regain the time spent provisioning and maintaining application licenses and access controls through end-to-end orchestration and automation.
Streamline and standardize the vendor onboarding process across the organization while minimizing change management.