IT Operations

Offload tedious & mundane requests

Tonkean helps IT become change agents by streamlining processes, reducing overhead, and maximizing valuable resources.

Solutions For IT Operations

Check out some examples of how IT operations teams are using Tonkean to optimize their processes, people, and systems.


Complete toolbox for IT operations

Tonkean’s Adaptive Business Operations platform is built for the people that need it the most. Create tailored solutions for any operational need, whether that’s automating workflows, integrating systems, or coordinating people  no coding required.

Adaptive modules for processes, people, & systems

Orchestrate processes with your exact business logic while flexibly connecting to the tools people already use (i.e. email, chat) and your existing systems to optimize processes with minimal change management.

automate administrative tasks

Automate manual steps such as routing tickets, routing items to your IT team, and syncing data between systems.

your control panel for it

Gain end-to-end visibility of your processes with live details of each individual ticket and aggregate views of important metrics or KPIs.

seamless integration with your systems

Tonkean seamlessly integrates with 1000+ business systems, so you don’t need to replace your existing environment or train your business on new processes.

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Are you simply fighting fires all day?

IT operations teams are evolving from simply keeping the lights on to strategic value drivers to the business. However, many gaps between systems, people, and processes cause IT personnel to still spend massive amounts of time triaging issues, collecting data, and chasing people for status updates. Time spent on low-value work takes away from focus on more strategic initiatives.

Tonkean’s Adaptive Business Operations platform empowers IT operations teams by connecting systems and people with adaptive modules that can intelligently orchestrate complex processes — all without writing a single line of code.