Slack Ticket Creation
Slack Ticket Creation Improve the quality of your IT support by simplifying ticket creation in
IT Operations
Offload tedious & mundane requests
Tonkean helps IT become change agents by streamlining processes, reducing overhead, and maximizing valuable resources.
Adaptive Modules For IT Ops
Check out some examples of how IT operations teams are using Tonkean to optimize their processes, people, and systems.
IT Ticket Intake
IT Ticket Intake Improve IT ticket turnaround time by automatically consolidating, handling, routing, and coordinating
IT FAQ Auto-Handler
IT FAQ Auto-Handler Let your IT team stay focused on important tasks by having an
Complete toolbox for IT operations
Tonkean’s Adaptive Business Operations platform is built for the people that need it the most. Create tailored solutions for any operational need, whether that’s automating workflows, integrating systems, or coordinating people — no coding required.
CASE STUDY
Loanpal streamlining data collection in auditing
By using Tonkean, Loanpal can provide benefits both to their people and business. The audit team delegates up to 30% of their time to the Tonkean Bot, allowing them to spend more time actually performing audits.
Audit team spent 30% of the time on manually collecting documents.
Adaptive modules for processes, people, & systems
Orchestrate processes with your exact business logic while flexibly connecting to the tools people already use (i.e. email, chat) and your existing systems to optimize processes with minimal change management.
automate administrative tasks
Automate manual steps such as routing tickets, routing items to your IT team, and syncing data between systems.
your control panel for it
Gain end-to-end visibility of your processes with live details of each individual ticket and aggregate views of important metrics or KPIs.
seamless integration with your systems
Tonkean seamlessly integrates with 1000+ business systems, so you don’t need to replace your existing environment or train your business on new processes.
Are you simply fighting fires all day?
IT operations teams are evolving from simply keeping the lights on to strategic value drivers to the business. However, many gaps between systems, people, and processes cause IT personnel to still spend massive amounts of time triaging issues, collecting data, and chasing people for status updates. Time spent on low-value work takes away from focus on more strategic initiatives.
Tonkean’s Adaptive Business Operations platform empowers IT operations teams by connecting systems and people with adaptive modules that can intelligently orchestrate complex processes — all without writing a single line of code.
