Tonkean Routing Bots intelligently triage, handle, route, and escalate high-volume work items to increase quality & scale.
Check out some examples of how Tonkean Routing Bots can have impact across your organization
Deploy bots to scale operations
Tonkean’s human-in-the-loop robotic automation platform allows you to integrate, orchestrate, and automate any process tailored to your specific needs, no coding required.
Scaling operations doesn’t just mean hiring more people. You need to ensure that your people, technology, and processes are connected in a way that maximizes the effectiveness and efficiency of your business.
One of the biggest challenges when scaling lies in handling high-volume requests, like customer support issues, sales leads, legal matters, and more. Handling these work items inevitably require manual processes that shouldn’t be, like understanding the incoming request, routing the request to the right person or team, and escalating the request for additional assistance when necessary. These manual processes limit efficiency and ability to scale.
Tonkean Routing Bots can automate these processes by intelligently handling incoming requests, coordinating across people, and connecting with systems to improve efficiency, consistency, and visibility across your business.