Routing Bots

Automate delegation & escalation of work items

Tonkean Routing Bots intelligently triage, handle, route, and escalate high-volume work items to increase quality & scale. 

Routing Bots for Operations

Check out some examples of how Tonkean Routing Bots can have impact across your organization

Matter Intake

Streamline Legal Intake & Management Shorten turnaround time and increase visibility Are you still using email, forms, spreadsheets, checklists, or

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Support Triage Bot

Intelligent support triaging Scale support with end-to-end coordination Empower your customer support teams with a partner that automatically understands, routes,

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Automate any business process

Deploy bots to scale operations

Tonkean’s human-in-the-loop robotic automation platform allows you to integrate, orchestrate, and automate any process tailored to your specific needs, no coding required.

Need to scale operations?

 

Scaling operations doesn’t just mean hiring more people. You need to ensure that your people, technology, and processes are connected in a way that maximizes the effectiveness and efficiency of your business.

One of the biggest challenges when scaling lies in handling high-volume requests, like customer support issues, sales leads, legal matters, and more. Handling these work items inevitably require manual processes that shouldn’t be, like understanding the incoming request, routing the request to the right person or team, and escalating the request for additional assistance when necessary. These manual processes limit efficiency and ability to scale.

Tonkean Routing Bots can automate these processes by intelligently handling incoming requests, coordinating across people, and connecting with systems to improve efficiency, consistency, and visibility across your business.