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Slack Ticket Creation

Improve the quality of your IT support by simplifying ticket creation in Slack and gaining visibility into support activity.

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IT Team Member Using Slack Ticket Creation
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Simplify Ticket Creation

Tonkean plugs into your existing support channels and automatically creates tickets in your system of choice from the requests submitted in Slack.

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Gain Missing Insights

Tonkean allows you to track and manage the entire support process using our customizable dashboard to ensure nothing falls through the cracks.

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No Change Management

Tonkean integrates with all of your existing systems, meaning your end users never have to leave the systems they're comfortable with to learn something new.

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bot flow Created with Sketch. Live report Ask For Status Nearing Deadline Do When Field mapping Auto check-ins Items (filtered) Always monitoring Run flow on New Issue Fill Details Create Ticket Send Reminder No Response When Do Do When Slack Ticket Creation Back Off On
Connect Tonkean Monkey
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Assistant

Train the Tonkean Pipeline Cleanup module to manage your pipeline tailored to your specific needs with our visual, no-code Workflow Builder. Connect to your existing systems like CRM, support ticketing, contracts management, finance, and more with our 1000+ connectors.

Artboard Created with Sketch. 29 165 3 min Open Tickets Total Tickets Avg. Response Time 59 min Avg. TTR Track Due Date Comp Issue (Mary) Nov 20 Status In progress 50% Owner Michelle Email Mary@ha..
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Track The Untrackable

Track and coordinate all support issues and KPIs from Slack to give you the insights you need to strategically manage your support organization.

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