Tonkean augments growing customer support & success teams with bots to automatically & intelligently handle customer questions, route & escalate tickets, on-board customers, and more.
Check out some examples of how customer operations teams are using Tonkean to automate processes.
Tonkean provides an end-to-end robotic automation platform to integrate, orchestrate, and automate any process tailored to your specific needs, no coding required.
By automating and orchestrating the end-to-end support escalation process between multiple teams and systems (Intercom, Zendesk, and Slack). TripActions improved customer experience, efficiency, and visibility across customer support.
…but with it comes the challenges of scale.
Everyone could provide world-class support with unlimited resources, but we know you have constraints. You need to empower your support teams to be efficient while delivering a delightful customer experience.
However, even with the best tools, there are still manual tasks that shouldn’t be, whether that’s responding to a basic customer question, routing an escalated ticket to the right team member, or documenting the details of a customer interaction. These tasks not only take time away from agents, but worse yet, degrades the customer experience.
Tonkean empowers your customer teams to be the best version of themselves, regardless of the systems or tools you have today. It gives you the ability to scale while maintaining the service quality your customers expect.