Support Triage Bot
Intelligent support triaging Scale support with end-to-end coordination Empower your customer support teams with a partner that automatically understands, routes,
Customer Operations
Delight your customers at scale
Tonkean augments growing customer support & success teams with bots to automatically & intelligently handle customer questions, route & escalate tickets, on-board customers, and more.
Bots For Customer Operations
Check out some examples of how customer operations teams are using Tonkean to automate processes.
Customer On-Boarding Bot
Give your customers concierge service Personalize customer onboarding at scale Tonkean’s customer onboarding bot fully automates individual touchpoints for every new
Advanced Chatbot
Intelligent answers for any platform Scale your customer service & support immediately Do you want to augment your customer service
Complete toolbox for customer operations
Tonkean provides an end-to-end robotic automation platform to integrate, orchestrate, and automate any process tailored to your specific needs, no coding required.
CASE STUDY
TripActions improves customer experience through automation
By automating and orchestrating the end-to-end support escalation process between multiple teams and systems (Intercom, Zendesk, and Slack). TripActions improved customer experience, efficiency, and visibility across customer support.
Tonkean is an absolute game changer.
Intelligent bots for systems & people
Tonkean bots orchestrates end-to-end human-in-the-loop processes by connecting to systems, coordinating people, and automating work.Maximize customer time
Minimize the amount of time your customer teams spend on administrative tasks like documenting interactions, chasing people, or finding resources so that they can spend more time actually supporting customers.
Unify your customer experience
Ensure all of your customer-facing teams have the complete context of each customer by automatically documenting all interactions & touchpoints.
SEAMLESS INTEGRATION with your systems
Tonkean seamlessly integrates with 1000+ business systems, so you don’t need to replace your existing environment or train your team on new processes.
You need world-class support…
…but with it comes the challenges of scale.
Everyone could provide world-class support with unlimited resources, but we know you have constraints. You need to empower your support teams to be efficient while delivering a delightful customer experience.
However, even with the best tools, there are still manual tasks that shouldn’t be, whether that’s responding to a basic customer question, routing an escalated ticket to the right team member, or documenting the details of a customer interaction. These tasks not only take time away from agents, but worse yet, degrades the customer experience.
Tonkean empowers your customer teams to be the best version of themselves, regardless of the systems or tools you have today. It gives you the ability to scale while maintaining the service quality your customers expect.
