Customer Operations

Escalation, routing, outreach, and more.

Empower your customer support and success teams to provide the best customer experience while maintaining visibility and control over the entire process.

Watch how Tonkean automates a support escalation process

OUR BOTS ARE TRUSTED WORLDWIDE
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Complete toolbox for customer operations

Quickly respond to business needs

Tonkean provides an end-to-end platform to integrate, orchestrate, and automate any process in customer operations, no coding required.

Customer Support Ticketing & Escalation
Case Logging
Location-Aware Ticket Routing
Custom VIP Workflows
Customer Lifecycle Management

Maximize agent time

eliminate manual steps & data capture

Fully automate procedural tasks like documentation, routing, and approvals to ensure that your customer teams are spending time doing what they should be doing, supporting customers.

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API for people

Intelligent people coordination

Tonkean puts your people at the center by reaching them where they are, Slack, MS Teams, or email. Tonkean’s AI-driven Bot Workers automate processes around the behaviors of your people, getting the information from people to systems as quickly and easily as possible.

Your systems, your way

MAKE YOUR SYSTEMS WORK FOR YOUR PROCESS

Systems should fit around processes, not the other way around. Design custom workflows and logic around the needs of your people and business without changing your underlying systems.

 

Check out our 1000+ integrations here →

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Orchestrate the entire customer experience

CONNECT SYSTEMS & PEOPLE

Ensure timely and quality service through the entire customer experience from implementation and support to expansion by providing traceability of customer records and active notifications across your customer teams.

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CASE STUDY

TripActions improves customer experience through automation

By automating and orchestrating the end-to-end support escalation process between multiple teams and systems (Intercom, Zendesk, and Slack). TripActions improved customer experience, efficiency, and visibility across customer support.

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Tonkean is an absolute game changer.

— Ariel Cohen, CEO & Founder TripActions

Ready to be a customer ops superhero?