Customer Operations

Delight your customers at scale

Tonkean augments growing customer support & success teams with bots to automatically & intelligently handle customer questions, route & escalate tickets, on-board customers, and more.

Bots For Customer Operations

Check out some examples of how customer operations teams are using Tonkean to automate processes.

Support Triage Bot

Intelligent support triaging Scale support with end-to-end coordination Empower your customer support teams with a partner that automatically understands, routes,

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Complete toolbox for customer operations

Tonkean provides an end-to-end robotic automation platform to integrate, orchestrate, and automate any process tailored to your specific needs, no coding required.

CASE STUDY
TripActions improves customer experience through automation

By automating and orchestrating the end-to-end support escalation process between multiple teams and systems (Intercom, Zendesk, and Slack). TripActions improved customer experience, efficiency, and visibility across customer support.

Tonkean is an absolute game changer.

— Ariel Cohen, CEO & Founder TripActions

Intelligent bots for systems & people

Tonkean bots orchestrates end-to-end human-in-the-loop processes by connecting to systems, coordinating people, and automating work.

Maximize customer time

Minimize the amount of time your customer teams spend on administrative tasks like documenting interactions, chasing people, or finding resources so that they can spend more time actually supporting customers.

Unify your customer experience

Ensure all of your customer-facing teams have the complete context of each customer by automatically documenting all interactions & touchpoints.

SEAMLESS INTEGRATION with your systems

Tonkean seamlessly integrates with 1000+ business systems, so you don’t need to replace your existing environment or train your team on new processes.
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You need world-class support…

…but with it comes the challenges of scale.

Everyone could provide world-class support with unlimited resources, but we know you have constraints. You need to empower your support teams to be efficient while delivering a delightful customer experience.

However, even with the best tools, there are still manual tasks that shouldn’t be, whether that’s responding to a basic customer question, routing an escalated ticket to the right team member, or documenting the details of a customer interaction. These tasks not only take time away from agents, but worse yet, degrades the customer experience.

Tonkean empowers your customer teams to be the best version of themselves, regardless of the systems or tools you have today. It gives you the ability to scale while maintaining the service quality your customers expect.