Support Workflows Automation
Delegation, Escalation, Approvals and more.
Tonkean’s human-compatible automation platform handles complex, human-in-the-loop processes without breaking the chain of automation.
Watch how Tonkean automate a Support escalation process
Our bots are trusted worldwide
Orchestrate Support Workflows End-to-End
Improve Processes With Smart Logic
Our powerful and intuitive Workflow Builder allows you to easily map your workflow end-to-end, including business logic, data manipulation, and people coordination.
Automate Hand-off between Tier 1 & 2
Case Logging
Support Ticket Escalation
Custom VIP Workflows
Automatic Ticket Assignment
Intelligent Ticket Routing
API For People
Eliminate Manual Steps & Data Capture
Tonkean puts your people at the center by reaching them where they are, Slack, MS Teams, or email. Tonkean’s AI-driven Bot Workers automates processes around the behaviors of your people, eliminating manual steps and data capture.
CASE STUDY
TripActions improves customer experience through automation
By automating and orchestrating the end-to-end support escalation process between multiple teams and systems (Intercom, Zendesk, and Slack). TripActions improved customer experience, efficiency, and visibility across customer support.
Tonkean is an absolute game changer.
— Ariel Cohen, CEO & Founder TripActions
