For years, enterprises have struggled to balance automation with governance. AI adoption has surged, but true process orchestration where AI agents not only automate tasks but work toward long-term business goals remains elusive. Many agentic AI offerings lack the necessary control, adaptability, and enterprise-wide integration needed to drive meaningful transformation.
Tonkean aims to change that. The AI-powered process orchestration platform has officially launched its Agentic Orchestration capabilities for Fortune 1000, introducing AI agents that don’t just execute commands but autonomously coordinate complex business processes while ensuring compliance, visibility, and control. With a hybrid approach that combines autonomous AI decision-making with deterministic, rules-based automation, Tonkean is positioning itself as the orchestration layer enterprises have been missing.
Tonkean’s AI agents are designed to operate independently or in collaboration with others, taking on tasks ranging from answering compliance-related questions to executing long-term initiatives. These agents work within a multi-agent architecture, coordinating efforts across departments while adhering to company policies. They can function as chat-based assistants or operate in the background, adapting to different workflows without disrupting existing systems.
This orchestration model is already proving valuable in shared-service teams such as procurement, legal, HR, and IT. Companies like Cisco, Workday, and Instacart have leveraged Tonkean’s AI agents for tasks such as contract creation, market analysis, and bidding campaign facilitation. Unlike traditional process automation tools that focus on predefined workflows, Tonkean’s AI agents dynamically adjust to changing business objectives and regulations.
But the real differentiator lies in the platform’s ability to balance autonomy with governance a crucial factor for enterprises concerned about compliance and security.
Agentic AI has become a hot topic, with companies racing to deploy AI-driven workflows. But many offerings fall short, lacking the necessary governance structures, adaptability, and interoperability needed in large organizations.
Tonkean takes a different approach. Its AI agents operate within a governance framework that allows enterprises to set guardrails, escalate critical decisions to humans when necessary, and ensure full compliance with policies. This structured yet flexible model prevents the chaos that often comes with AI-driven automation.
Tonkean also stands out for its interoperability across more than 200 enterprise platforms, including Slack, SAP, Microsoft Teams, and in-house systems. This means AI agents can integrate seamlessly into an organization’s existing workflows, making adoption frictionless. Employees can interact with agents directly within their preferred applications, ensuring minimal disruption.
Additionally, Tonkean offers a no-code environment where internal teams can build and deploy AI agents without relying on engineering resources. Enterprises can either configure their own agents or choose from a library of pre-built agents tailored for tasks like sourcing, purchase intake, contract management, compliance validation, and market analysis.
Tonkean’s hybrid model where AI agents operate autonomously but within structured, rules-based frameworks raises important questions about the future of AI-driven enterprise workflows.
Speaking exclusively to AIM Research, Tonkean co-founder and CEO Sagi Eliyahu emphasized why this hybrid approach is essential:
“Instrumenting agents with the right balance of deterministic, rules-based governance—nested in the policies and structure of your organization—and nondeterministic autonomous capabilities is absolutely crucial to making agents effective in the enterprise. his will only become more true as AI becomes more powerful. Especially in the enterprise, where governance is sacrosanct. Organizations will need the ability to create concrete guardrails within which agents can engage in autonomous goal-driven decision-making. Those guardrails will safeguard against chaos.”
Read the full interview here.