Tonkean is a business operation platform that connects distributed systems within the company and enables the construction of custom-made workflows with no code . Interfaces such as forms, emails, and chats remain the same, and AI and machine learning are used to coordinate disparate business processes like an orchestra. As companies are forced to respond flexibly due to the pandemic, expectations are high that they will be able to accelerate large-scale system operations. Because no development or coding work is required, the operations team can focus on solving problems. We spoke with CEO Sagi Eliyahu, who wants to increase the number of “manufacturers” who can handle digital transformation issues in the field without special IT skills.