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PALO ALTO, August 22, 2023 — Tonkean, the first-of-its-kind process experience platform, today announced the launch of a new AI-enhanced intake experience for legal teams. Tonkean’s updated forms—which are part of Tonkean’s LegalWorks solution—make the experience of initiating and following legal processes more efficient and enjoyable for requesters, thanks to real-time data enrichment from a wide range of plug-and-play integrations and adaptive user-guidance. (Tonkean forms intelligently auto-fill using plain text submitted through the Tonkean AI Front Door.) Tonkean forms also come equipped with a no-code WYSIWYG interface, putting the ability to customize and iterate upon intake experiences directly into the hands of legal operations professionals.
Forms are a crucial component of legal intake; they’re instrumental for matter creation, document generation, contract reviews, and other legal processes. But going back to when employees filled out forms with pen and paper, they haven’t changed much. Employees fill out clunky, static fields. They manually find and input endless amounts of data. They spend hours, in some cases, retrieving information that is often immaterial to their request. They submit, and they wait, with zero visibility into the status of their request.
Such traditional form experiences—which still dominate most legacy legal technology offerings—don’t only slow intake down. They damage the experience of interacting with legal processes. This dissuades employees from engaging with legal processes at all—which has massive downstream effects on operational efficiency, and greatly hinders compliance.
“We’ve understood that forms have been in need of innovation for a long time. In fact, next-gen forms have been our most commonly requested feature,” says Sagi Eliyahu, Tonkean’s co-founder and CEO. “Forms are the most common way of collecting information. Their quality can have a huge influence on process adoption. Compliance, efficiency, cost saving and creating business value all depend on high process adoption. But high process adoption hinges on great experience. Traditional forms pay no mind to the needs or context of the stakeholders requesting help. Tonkean forms change that, and represent a big leap for how departments work with each other.”
Tonkean’s AI-enhanced forms enable legal teams in a variety of impactful ways.
Enterprise legal teams are already using Tonkean forms to replace outdated and overly restrictive legacy form experiences.
“We’ve been in the legal space for a long time,” says Eliyahu. “We’ve seen our enterprise customers struggle with traditional forms. They lack context, they’re isolated and generic. They’re optimized for data schemes and not for the people who are supposed to use them. That’s exactly where Tonkean excels. ”
Earlier this year, Tonkean launched LegalWorks, a matter lifecycle management solution that enables legal teams to harness the potential of AI-powered process automation technology safely. Tonkean forms fit seamlessly into that ecosystem, and can be incorporated into any organization’s intake processes right away, potentially to much benefit. Efforts to lower risk, better ensure compliance, and improve legal performance all stem necessarily from efforts to increase process adoption. That begins with improving process experience—which, in many cases, starts with forms.
To learn more about how you can leverage Tonkean forms inside your organization, sign up for our webinar, or follow Tonkean on LinkedIn and Twitter.
About Tonkean
Tonkean’s Process Experience Platform seamlessly wraps around existing policies and systems, allowing internal service teams to do more with what they already have. Build process experiences that are personalized for each requester, and use AI to automate the intake, triage, and resolution of every request. Maximize adoption, compliance, and efficiency with no change management and no code. Founded in 2015, Tonkean is headquartered in Palo Alto with R&D in Tel Aviv.
