Company Policies Q&A Agent

Agentic orchestration is an AI-driven approach to enterprise process automation that dynamically adapts to business needs. Unlike traditional automation, which follows rigid, pre-defined workflows, agentic orchestration uses AI agents to intelligently route requests, enforce policies, and coordinate multi-system workflows without requiring human micromanagement. Platforms like Tonkean enable enterprises to implement agentic orchestration by embedding AI-driven workflows directly into existing systems like ERP, procurement, legal, and IT platforms—without disrupting how employees work.

AI agents can be configured with rules-based orchestration to ensure that every request follows the correct approval path, includes necessary documentation, and adheres to company policies. Solutions like Tonkean embed audit trails, approval hierarchies, and risk assessments into every workflow, ensuring that enterprises maintain full visibility and control. This approach helps organizations scale compliance efforts without adding administrative overhead.

Legal teams use AI agents to scale their expertise without expanding headcount. These agents can handle routine document creation, review incoming contracts for non-standard terms, and route only complex issues to attorneys based on risk profiles. By automating routine work like NDAs and maintaining consistent policy enforcement, legal teams can reduce turnaround times while increasing coverage across the organization. This allows legal professionals to focus on complex matters that truly require their expertise while providing business users with self-service options for standard legal needs.

AI agents create value across the procurement ecosystem—not just for procurement teams, but critically for their stakeholders and requesters. For business users, agents provide intuitive self-service purchasing experiences, guided buying assistance, and real-time status updates—eliminating the friction and delays typically associated with procurement processes. For procurement professionals, agents automate routine tasks like supplier identification and data collection, allowing them to focus on strategic activities. The result is faster fulfillment for requesters, higher compliance with preferred vendor policies, and greater spend influence for procurement teams. By orchestrating workflows across systems and departments, agents transform procurement from a perceived bottleneck into a responsive business enabler.