AI FAQ for Procurement
Transform static procurement docs into dynamic AI-driven help desk.
Procurement is at its best when operating as a strategic lever for the organization. However, many procurement professionals lose valuable time every day answering basic questions – the same basic questions, over and over again. Tonkean transforms your static documentation into a dynamic, AI-driven help desk, allowing you to focus on the high-value work that truly matters.
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Instant assistance for requesters. Instant relief for procurement.
Tonkean uses AI to turn your existing procurement policies and documentation into an interactive help desk with the AI Front Door™.
- Interpret plain-language prompts and provide nuanced, detailed responses with links for further details.
- Invite employees to make inquiries through Slack, Teams, email, and/or the AI Front Door™ portal.
- Model-agnostic: Use your preferred LLM API (OpenAI GPT, Anthropic, and more).
In-context support throughout the intake process
Head off delays and back-and-forth with real-time assistance for requesters within intake workflows.
- Provide targeted guidance exactly when and where it’s needed.
- Invite users to escalate questions to procurement and other stakeholders.
Two-way training
Train your FAQ on your documentation. And then adapt your documentation to the questions people ask.
- Upload documents to Tonkean’s process editor, or connect to a cloud folder location.
- Use query records to fill in gaps in your documentation and refine responses going forward.
