Use-cases
Procurement
Works

AI FAQ for Procurement

Transform static procurement docs into dynamic AI-driven help desk.

Procurement is at its best when operating as a strategic lever for the organization. However, many procurement professionals lose valuable time every day answering basic questions – the same basic questions, over and over again. Tonkean transforms your static documentation into a dynamic, AI-driven help desk, allowing you to focus on the high-value work that truly matters.

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Procurement Technology
Generative AI
Employee Experience
AI FAQ for Procurement
AI FAQ for Procurement
Trusted by enterprises like
Semrush
Google
Workday
Cisco
Lyft
Instacart
Grubhub
Features

Instant assistance for requesters. Instant relief for procurement.

Tonkean uses AI to turn your existing procurement policies and documentation into an interactive help desk with the AI Front Door™.

  • Interpret plain-language prompts and provide nuanced, detailed responses with links for further details.
  • Invite employees to make inquiries through Slack, Teams, email, and/or the AI Front Door™ portal.
  • Model-agnostic: Use your preferred LLM API (OpenAI GPT, Anthropic, and more).

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Instant assistance for requesters. Instant relief for procurement.Instant assistance for requesters. Instant relief for procurement.
In-context support throughout the intake processIn-context support throughout the intake process
Features

In-context support throughout the intake process

Head off delays and back-and-forth with real-time assistance for requesters within intake workflows.

  • Provide targeted guidance exactly when and where it’s needed.
  • Invite users to escalate questions to procurement and other stakeholders.

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Features

Two-way training

Train your FAQ on your documentation. And then adapt your documentation to the questions people ask.

  • Upload documents to Tonkean’s process editor, or connect to a cloud folder location.
  • Use query records to fill in gaps in your documentation and refine responses going forward.

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Two-way trainingTwo-way training
Features

Features

Features

Features

Features

Find out how Tonkean can help

Procurement
Procurement management orchestration — from intake to resolution. Intelligently automate the purchasing process end to end and create a guided buying journey for strategic spending.
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Start with this template for free!

Transform static procurement docs into dynamic AI-driven help desk.
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The platform capabilities that make this possible.

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Explore the platform
AI Front Door ™

AI Front Door ™

Intelligent and proactive AI-powered entry point for requesters
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Procurement Software and Data Integrations

Procurement Software and Data Integrations

Connect your procurement tech stack
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Intelligent Request Classification

Intelligent Request Classification

Intelligent Request Classification
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Create a process experience that works.

Maximize adoption, compliance, and efficiency.
Transform your internal processes with powerful AI and personalized experience. 100% no-code.
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Trusted by the world’s most innovative teams

Semrush
"
We've taken our cycle time from 19 days to 10. We've dramatically reduced the time it takes to sift through all of these orders that are coming through via email, via Slack and other web forms. It's created all of that efficiency, allowing our teams to do more with a lot less. We're thrilled about having Tonkean in-house.
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Alejandro Fernandez, Head of Global Procurement, Semrush
Google
"
I have seen first-hand the impact that Tonkean can make in transforming complex processes at enterprise scale, resulting in millions of dollars saved from removing time-consuming manual tasks and eliminating other one-off solutions, Empowering an operations team to be innovative while reducing change management is a game changer.
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Mary O'Carroll, former President of CLOC and Head of Legal Operations at Google.
Workday
"
Tonkean has been great for our team because we can supplement certain business practices that we've been doing manually and automate them and we don't need to involve business technology we can take risks we can try things out because it's us doing the no code behind the scenes which I think is really key and impactful and we can see the ROI and benefit right off the bat.
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Frances Pomposo, Senior Director of Legal Operations and Chief of Staff to General Counsel
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