Customer Showcase

Amazing companies are using Tonkean to transform business operations. Read the real life stories of companies from across industries and sizes.

google
"I have seen first-hand the impact that Tonkean can make in transforming complex processes at enterprise scale, resulting in millions of dollars saved from removing time-consuming manual tasks and eliminating other one-off solutions, Empowering an operations team to be innovative while reducing change management is a game changer."

– Mary O'Carroll former president of CLOC and head of legal operations at Google.

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"Easy to use, non coding automation platform w/ valuable customer support. Tonkean has increased our efficiency by reducing manual processes. By taking out the human in the loop when not necessary, we can also reduce errors caused by manual input."

– Stephanie Cline Team Lead, Front-Line Operation

cornerstone-seeklogo.com
"Tonkean is super critical for us because our legal admin team already runs really lean in terms of headcount. So without systems like this, it's unsustainable especially as we look at our growth through acquisitions. We need to be able to absorb entities and process a higher volume of transactions."

– Sam Eskenazi, Senior Manager, Legal Operations

Workday_Logo
"Tonkean been great for our team because we can supplement certain business practices that we've been doing manually and automate them and we don't need to involve business technology we can take risks we can try things out because it's us doing the no code behind the scenes which i think is really key and impactful and we can see the ROI and benefit right off the bat"

– Frances Pomposo, Senior Director of Legal Operations and Chief of Staff to General Counsel

Crypto.com-Logo2
"Strong automation with great UI and even greater team"

– Hristo Hristov, VP, CS Systems and Processes

neutrino-logo
"I have been working with this fantastic tool called Tonkean for more than a year, and trust me, this is a next-generation tool in the market."

– Shashwat Daga, Technical Lead, Neutrino Tech Systems

lyft
"Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo."

– Name, Title

Instacart Logo
"Every company has different processes, workflows and ways they like to work. Having a system like Tonkean that is truly customizable and flexible allows you to accomplish what is best for your business. So if you want a system that can adapt to how your people work instead of the other way around, that’s Tonkean.”

– Veronica Yu, Chief of Staff, Legal

Blockchain.com_2
"The biggest impact of Tonkean is that we've been able to transition teams to better workflows and processes without having a ton of friction...The combination of being able to implement changes right away without devs and the security of the platform made us want to choose Tonkean."
– Tim Dougherty, Special Projects & Strategy
Netflix_2015_logo
"Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo."

– Name, Title

Read The Stories

CASE STUDY
Instacart enables business teams with no-code

Instacart grew 4X during the COVID-19 pandemic, and the influx of new customers necessitated more efficient and scalable processes. To ensure they could handle the new volume, Instacart’s legal operations team turned to Tonkean’s no-code process orchestration platform.

"If you want a system that can adapt to how your people work instead of the other way around, that’s Tonkean."

— Veronica Yu, Director of Legal Operations
CASE STUDY
EVERSANA Improves The Patient Experience

As the COVID-19 pandemic took hold in the U.S., millions of Americans were suddenly out of work, and EVERSANA had minimal time to roll out new solutions to help unemployed patients enroll themselves in affordability programs. They used Tonkean to create a tailored solution for their specific needs to make an immediate impact and connect patients with the programs they needed quickly.

Eversana Logo - Eversana Partner - Tonkean

The power of Tonkean, I don't think it can be overstated.

— Chris Giddings, Sr. Solutions Architect and Innovation Lead
CASE STUDY
Connecting Shopping Volunteers Amid COVID-19

With coronavirus spreading rapidly, the demand for Shopping Angels increased exponentially, and hundreds of requests poured in every day around the country. Shopping Angels began using Tonkean’s Adaptive Business Operations platform to automate the process of taking in requests and routing them to the appropriate volunteer.

Using Tonkean to automate was a major improvement.

— Ben Wallace, Shopping Angels
CASE STUDY
TripActions improves customer experience through automation

By automating and orchestrating the end-to-end support escalation process between multiple teams and systems (Intercom, Zendesk, and Slack). TripActions improved customer experience, efficiency, and visibility across customer support.

TripActions Logo

Tonkean is an absolute game changer.

— Ariel Cohen, CEO & Founder TripActions
CASE STUDY
Hopper scales customer support with automation

By augmenting their customer support agents with automation that helped triage & tag conversations, auto-handle issues, route requests, and capture transcripts, Tonkean enabled Hopper to expand the number of requests each support agent could handle while improving customer experience.

"We've built an automation infrastructure with Tonkean that allows us to be flexible and decisive."

— Implementation Specialist, Hopper
CASE STUDY
Loanpal streamlining data collection in auditing

By using Tonkean, Loanpal can provide benefits both to their people and business. The audit team delegates up to 30% of their time to the Tonkean Bot, allowing them to spend more time actually performing audits.

Audit team spent 30% of the time on manually collecting documents.​

CASE STUDY
Centralizing and automating cross-department processes

By automating and orchestrating the internal processes between multiple teams, Salesforce’s marketing team put the coordination of creating Customer Stories on auto-pilot, allowing them to focus on more urgent initiatives.

No more manual input! No more wasting time emailing the team, or holding long meetings, to get status updates.

More Stories

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