Amazing companies are using Tonkean to transform business operations. Read the real life stories of companies from across industries and sizes.
Instacart grew 4X during the COVID-19 pandemic, and the influx of new customers necessitated more efficient and scalable processes. To ensure they could handle the new volume, Instacart’s legal operations team turned to Tonkean’s no-code process orchestration platform.
As the COVID-19 pandemic took hold in the U.S., millions of Americans were suddenly out of work, and EVERSANA had minimal time to roll out new solutions to help unemployed patients enroll themselves in affordability programs. They used Tonkean to create a tailored solution for their specific needs to make an immediate impact and connect patients with the programs they needed quickly.
With coronavirus spreading rapidly, the demand for Shopping Angels increased exponentially, and hundreds of requests poured in every day around the country. Shopping Angels began using Tonkean’s Adaptive Business Operations platform to automate the process of taking in requests and routing them to the appropriate volunteer.
By automating and orchestrating the end-to-end support escalation process between multiple teams and systems (Intercom, Zendesk, and Slack). TripActions improved customer experience, efficiency, and visibility across customer support.
By augmenting their customer support agents with automation that helped triage & tag conversations, auto-handle issues, route requests, and capture transcripts, Tonkean enabled Hopper to expand the number of requests each support agent could handle while improving customer experience.
By using Tonkean, Loanpal can provide benefits both to their people and business. The audit team delegates up to 30% of their time to the Tonkean Bot, allowing them to spend more time actually performing audits.
By automating and orchestrating the internal processes between multiple teams, Salesforce’s marketing team put the coordination of creating Customer Stories on auto-pilot, allowing them to focus on more urgent initiatives.
the operating system for BUSINESS OPERATIONS