Tonkean in real life

Amazing companies are using Tonkean to transform business operations. Read the real life stories of companies from across industries and sizes.

Connecting Shopping Volunteers Amid COVID-19

With coronavirus spreading rapidly, the demand for Shopping Angels increased exponentially, and hundreds of requests poured in every day around the country. Shopping Angels began using Tonkean’s Adaptive Business Operations platform to automate the process of taking in requests and routing them to the appropriate volunteer.

Using Tonkean to automate was a major improvement.

— Ben Wallace, Shopping Angels
TripActions improves customer experience through automation

By automating and orchestrating the end-to-end support escalation process between multiple teams and systems (Intercom, Zendesk, and Slack). TripActions improved customer experience, efficiency, and visibility across customer support.

Tonkean is an absolute game changer.

— Ariel Cohen, CEO & Founder TripActions
Hopper scales customer support with automation

By augmenting their customer support agents with automation that helped triage & tag conversations, auto-handle issues, route requests, and capture transcripts, Tonkean enabled Hopper to expand the number of requests each support agent could handle while improving customer experience.

"We've built an automation infrastructure with Tonkean that allows us to be flexible and decisive."

— Implementation Specialist, Hopper
Loanpal streamlining data collection in auditing

By using Tonkean, Loanpal can provide benefits both to their people and business. The audit team delegates up to 30% of their time to the Tonkean Bot, allowing them to spend more time actually performing audits.

Audit team spent 30% of the time on manually collecting documents.​

Centralizing and automating cross-department processes

By automating and orchestrating the internal processes between multiple teams, Salesforce’s marketing team put the coordination of creating Customer Stories on auto-pilot, allowing them to focus on more urgent initiatives.

No more manual input! No more wasting time emailing the team, or holding long meetings, to get status updates.

More Stories

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