Operations Academy

Learn from the best minds in business operations about how to run an efficient business. Explore these Operations Handbooks to improve business functions and deliver better outcomes.

Ops Academy Image

Deliver Key Business Outcomes

Need to drive revenue, improve employee retention, increase efficiency, or manage risk? These Operational Handbooks, leveraging expertise from operational leaders, will provide guides for you to deliver key business outcomes.



Understand how your customers are utilizing your product and engaging with your brand to minimize churn.

Lower churn

Employee Experience

Ensure your people feel empowered and engaged to improve productivity and retention.

Employee Experience


Accelerate your revenue velocity by aligning your GTM teams and streamlining revenue processes end-to-end.


Legal Risk

Minimize legal risk without slowing down your business by integrating legal into business processes.

LEGAL RISK handbook

Uplevel Business Functions

Are you in a functional operational role like RevOps, legal ops, HR ops, or others and wanting to grow? Or are you looking for an introduction to other operational areas? These Operational Handbooks provide an overview of the key functions of business operations and a guide on how to improve the effectiveness and impact of each.


Revenue Ops

Turn your revenue engine into a well-oiled machine that brings out the best in your sales, marketing, and customer teams.


HR Ops

Improve employee retention by up-leveling your people team to focus on strategic outcomes rather than administrative tasks.

HR Operations

Legal Ops

Turn legal into a strategic differentiator by minimizing risk while accelerating business processes.

LEGAL Operations handbook

Customer Ops

Deliver higher quality support with better communication, visibility, and scale to create happier, more loyal customers.

Customer Support Ops Handbook

Finance Ops

At a time when budgets are tight, learn how you can up-level finance to spend smarter and more efficiently across the organization.

Finance Ops Handbook

Optimize Business Processes With Components From Tonkean Library

Looking for detailed step-by-step solutions to specific business processes? Access the Tonkean Library for blueprints on how to immediately improve key business processes like intake, onboarding, spend, and much more.

Ready to uplevel your operations?