Intelligent Request Categorization

The challenge of categorizing unstructured inbound requests

A pre-eminent challenge inside any organization is finding a better and more efficient way to intake, triage, and coordinate responses to unstructured inbound requests.

Most organizations still have people doing this work manually: manually sifting through departmental inboxes, categorizing requests one-by-one, figuring out on their own what to do with each.

But there's a more intelligent way to go about this.

Intelligent request categorization

• With Tonkean, you can use intelligent automation to automatically categorize and triage all unstructured inbound business requests in accordance with pre-existing business rules and policies.
• Accurately and automatically classifying inbound requests enables better business decisions and reduces the risk of incorrect request classification.
• Automating this aspect of the intake, triage, and coordination process saves time and energy and enables operations teams to focus more completely on high-value tasks. It also ensures you'll more easily keep track of any and all action items new requests mandate—and that you'll always route work to the most appropriate person or team when their expertise is required without time-consuming back-and-forth.

TL;DR: intelligent automation helps you rapidly and accurately convert unstructured requests to a standardized process that you can scale and trust. Try it now.