Slack FAQ Chatbot

Democratize access to key information with a Tonkean Slack Chatbot

Employees need a much easier way to find answers to frequently asked questions.

• On average, more than half of every employee’s day—58% of the work we do—cannot be accounted for.
• Where does our time go? Often, it's lost to the task of trying to access—or, responding to teammates' requests for access to—inaccessible information.
• Access to this information should be democratized, and the process for accessing it should be automated—both so that people have easier access to information when they need it, and so that team members on the other side can focus more completely on high-value work.

Tonkean can help.

Automatically answer common questions—and train Tonkean to get smarter along the way.

The answers your employees are looking for when they ask FAQs almost always exist. You likely already have tons of best practices documented in wikis and internal docs, as you no doubt have loads of information related to customers, prospects, competitors, and the like stored in CRMs and task management platforms.

With Tonkean, you can create a Slack chatbot that employees can utilize to access all such information—no matter where it's stored—directly from Slack.

Tonkean's Slack chatbot will tap into your company's knowledge base to answer all kinds of FAQs as well as quickly fulfill common requests—all via an experience that's as easy for the end user as messaging a teammate, only far more efficient.

What are some of the more common use cases you might employ Tonkean's Slack chatbot for?

• Common HR questions—like those about expense policies, time off, and insurance.
• Questions for the procurement team—such as how to find vendor information or make a purchase.
• Common IT questions regarding password policies and equipment requests.
• Questions for Legal about generating contracts or abiding by best practices.

In the event that your Tonkean Slackbot doesn't have access to the information requested—if the question is complex, or if the information hasn't been stored anywhere yet—it will notify a human, who can add the information in question to the knowledge base, and provide the Slackbot with important feedback that will help it improve.

Tonkean's Slack chatbot is able to answer FAQs such as these quickly and across departments and technology systems because Tonkean integrates with and can pull information from any application or technology system your organization uses.

A single source of truth for everyone

Integrating Tonkean's Slack chatbot into your day-to-day processes is important for reasons beyond efficiency or empowerment. In fact, ensuring all employees enjoy easy access to key information lowers risk because it ensures everyone inside your organization is always making decisions with information that's up-to-date, complete, and responsible to a single source of truth—which can be managed from within Tonkean.