During global crises’, support teams hold the front lines and must adapt quickly. Tonkean’s no-code platform empowers support teams with the operational infrastructure they need to remain flexible.
Unexpected market shocks can overwhelm support teams, with some companies seeing more than 5X the number of support requests than normal. Handling this sudden load is daunting without an operational infrastructure that can deliver an efficient support process.
Tonkean can quickly streamline support operations by automating routine requests, intelligently coordinating routing & escalation of tickets, and capturing critical support data. See value in days starting with a single process and scale over time to build an adaptive operational infrastructure that helps prepare for future business disruptions.
such as handling simple questions, ticket creation, issue routing, escalation, data capture, and more.
with a no-code platform that connects with 1000+ systems and orchestrates end-to-end workflows.
by reducing manual coordination, such as chasing follow-ups for escalations, so that your people can focus on customers.
by providing complete visibility into your entire support process from individual ticket details to high-level KPIs.
Most business operations teams don’t have what they need in order to operate in an agile way at scale. What’s being done to change that?
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