Intelligent Request Automation
Convert unstructured requests coming from email/chat to a standardized process you can scale and trust.
Trusted by enterprises like
ADOPTION
Minimum Change Management
transparency
Mitigate Risk with
End-to-End Visibility
Efficiency
Reduce Costs & Increase Capacity
autonomy
Fully Customizable By Ops Team
The perfect process is the one they don't even notice
Personalized Intake
- Collect Requests from any system
- Handle unstructured chat messages
- Monitor existing email inboxes
- Guide the experience with Dynamic Forms
- Enable Self-serve & transparency with custom Workspace Apps
Smart Triage
- Define policies with no-code
- Route requests to the right people or systems
- Analyze unstructured data with OCR & NLP
- Identify trends & aggregate insights with Business Reports
Powerful Coordination
- Integrate and automatically create tickets, update data, or other tasks
- Ask questions, send notifications and reports via Slack, MS Teams or email
- Proactively follow up and check-in for status updates
- Coordinate approvals, escalations and complex human-in-the-loop processes
Personalized Intake
- Collect Requests from any system
- Handle unstructured chat messages
- Monitor existing email inboxes
- Guide the experience with Dynamic Forms
- Enable Self-serve & transparency with custom Workspace Apps
Smart Triage
- Define policies with no-code
- Route requests to the right people or systems
- Analyze unstructured data with OCR & NLP
- Identify trends & aggregate insights with Business Reports
Powerful Coordination
- Integrate and automatically create tickets, update data, or other tasks
- Ask questions, send notifications and reports via Slack, MS Teams or email
- Proactively follow up and check-in for status updates
- Coordinate approvals, escalations and complex human-in-the-loop processes
Follow a library of best practices and ensure coverage
Legal
Legal Intake, Triage & Coordination
Make attorneys 20% more productive & improve business satisfaction by 50%
Finance
Procurement Intake & Management
Get spend under control, mitigate risk and reduce procurement cycle.
IT
Employee Onboarding & Offboarding
Accelerate ramp up time by 5 weeks and improve retention by 40%
REVENUE
Customer Onboarding & Handoff
Optimize B2B onboarding, reducing ramp time by 54% and increasing CSAT by 45%
Trusted by the world’s most innovative teams
"I have seen first-hand the impact that Tonkean can make in transforming complex processes at enterprise scale, resulting in millions of dollars saved from removing time-consuming manual tasks and eliminating other one-off solutions, Empowering an operations team to be innovative while reducing change management is a game changer."
"Every company has different processes, workflows and ways they like to work. Having a system like Tonkean that is truly customizable and flexible allows you to accomplish what is best for your business. So if you want a system that can adapt to how your people work instead of the other way around, that’s Tonkean.”
