SendGrid

 Integration

Customer Communication Platform

Enhancing SendGrid with Tonkean: Streamlining Email Communication

SendGrid is a powerful platform that simplifies customer communication, making it easy to send and manage emails at scale. However, enterprise operations teams in procurement, legal, and IT often encounter challenges that can be resolved with the integration and automation capabilities of Tonkean's platform.

Automate Contact Management

Keeping contact lists up to date manually can lead to errors and inefficiencies. With Tonkean, you can automate the process of creating or updating contacts in SendGrid, ensuring your contact lists are always accurate and current. This is especially useful for legal teams who need to maintain precise client information across multiple platforms. By integrating SendGrid with tools like Salesforce, Tonkean can synchronize data seamlessly, reducing the risk of data discrepancies.

Integrate with Other Business Tools

SendGrid works best when integrated with other business tools to create a comprehensive communication strategy. Tonkean enables you to connect SendGrid with various applications such as Slack, Jira, and Google Sheets, enhancing your ability to coordinate and execute marketing campaigns effectively. This orchestration allows teams to centralize their operations, facilitating better communication and collaboration across departments.

Advanced Customer Segmentation

Tonkean empowers you to segment and target specific customer groups for your email campaigns within SendGrid. By leveraging Tonkean's intelligent request classification and intelligent request categorization, you can automatically sort contacts based on behavior and preferences, ensuring that your emails reach the right audience at the right time. This capability is crucial for procurement teams looking to engage suppliers with targeted communications.

Automate Personalized Email Sends

Sending personalized emails at scale can be time-consuming. Tonkean's no-code process builder allows you to automate these tasks, creating dynamic workflows that send personalized messages based on predefined triggers and conditions. This not only saves time but also ensures consistency in your communication efforts.

Automate Follow-Up Actions

Following up on email campaign performance manually can be inefficient. Tonkean can automatically trigger follow-up actions based on campaign metrics in SendGrid, such as open rates or click-through rates. For example, you can set up workflows to notify sales teams in Slack about high-performing leads or update records in your CRM, enabling quick responses to potential opportunities.

Integrating SendGrid with Tonkean transforms how enterprise teams manage customer communications, offering robust capabilities to automate, orchestrate, and optimize processes. Discover more about how Tonkean can enhance your operations by visiting our solutions page.

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Version
1.0.0
Last Updated
June 17, 2022
Categories
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Semrush
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We've taken our cycle time from 19 days to 10. We've dramatically reduced the time it takes to sift through all of these orders that are coming through via email, via Slack and other web forms. It's created all of that efficiency, allowing our teams to do more with a lot less. We're thrilled about having Tonkean in-house.
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Alejandro Fernandez, Head of Global Procurement, Semrush
Google
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I have seen first-hand the impact that Tonkean can make in transforming complex processes at enterprise scale, resulting in millions of dollars saved from removing time-consuming manual tasks and eliminating other one-off solutions, Empowering an operations team to be innovative while reducing change management is a game changer.
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Mary O'Carroll, former President of CLOC and Head of Legal Operations at Google.
Workday
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Tonkean has been great for our team because we can supplement certain business practices that we've been doing manually and automate them and we don't need to involve business technology we can take risks we can try things out because it's us doing the no code behind the scenes which I think is really key and impactful and we can see the ROI and benefit right off the bat.
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Frances Pomposo, Senior Director of Legal Operations and Chief of Staff to General Counsel
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