Support Workflows Automation

Delegation, Escalation, Approvals and more.

Tonkean’s human-compatible automation platform handles complex, human-in-the-loop processes without breaking the chain of automation.

Watch how Tonkean automate a Support escalation process

Our bots are trusted worldwide

worker-support

End-to-End Workflow Automation

IMPROVE PROCESSES WITH SMART LOGIC

With our powerful Workflow Builder, you can easily train your Bots to coordinate or execute any business workflow end-to-end. Including data manipulation and people coordination.

Automate Hand-off between Tier 1 & 2
Case Logging
Support Ticket Escalation
Custom VIP Workflows
Automatic Ticket Assignment
Intelligent Ticket Routing

API For People

ELIMINATE MANUAL STEPS & DATA CAPTURE

Tonkean puts your people at the center by reaching them where they are, Slack, MS Teams, or email. Tonkean’s AI-driven Bot Workers automates processes around the behaviors of your people, eliminating manual steps and data capture.

support-diagram
CASE STUDY
TripActions improves customer experience through automation

By automating and orchestrating the end-to-end support escalation process between multiple teams and systems (Intercom, Zendesk, and Slack). TripActions improved customer experience, efficiency, and visibility across customer support.

Tonkean is an absolute game changer.

— Ariel Cohen, CEO & Founder TripActions

Seamless integrations
with your tools and systems

Looking for a specific one?
Check our 1000+ integrations here →

integrations

Ready to transform customer service?