Intelligent Support Triaging

Empower your customer support teams with a partner that automatically understands, routes, and documents every incoming support request from all of your channels – email, forms, or chat.

Automatically Route Requests

Tonkean's Natural Language Processing enables users to easily train the platform to recognize and tag specific requests within Intercom, Email, Zendesk, etc., and route them to the right person/team.

Enhance Your Existing Tools

Enhance your support tools like by connecting them to your collaboration tools like Slack and Teams to minimize system hopping and keeping your agents focused.

Track and Measure KPIs

Ensure timely and high-quality responses for support requests by measuring important KPIs like response time, resolution time, and customer satisfaction in a single, consolidated view.

Automate support triaging across your systems & teams

Offload the tedious work of triaging incoming tickets by using Tonkean’s NLP functionality to automatically recognize, categorize, and route support requests accordingly.

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The ability to deliver
complex solutions. Fast.

Deliver process solutions in a fraction of the time that it takes to implement packaged or custom build solutions.

Tonkean

0 Month
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vs alternatives

Buy Packaged

0 + Months
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Custom Build

0 + Months
Avg. Development Time

Work with your tools, people, and processes

Systems should fit around your people and processes, not the other way around. Tonkean achieves fast time to value, allowing you to extend your existing tools to work for your unique people and processes.

Related Modules

Here are some other modules that can be used in conjunction to streamline your business processes end-to-end.

Consolidate and manage customer outreach across your communication channels in a single place.

Intelligently surface critical customer communication to the collaboration platform all of your employees use.

Eliminate manual work and gaps in your onboarding process to deliver an ideal first impression on your new customers.

Interested? Let’s talk!

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